Refund policy

VIU Skincare – Returns & Refunds Policy

Because skincare is personal and hygiene is essential, we take great care in how we handle returns.

Returns

Due to the nature of skincare products, we are unable to accept returns on opened or used items.

Unopened, unused products in their original packaging may be eligible for return within 14 days of delivery, subject to approval. Return shipping costs are the responsibility of the customer.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [your support email] with your order number and clear photos of the issue.
We will gladly arrange a replacement or store credit at no additional cost.

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Refunds

Approved refunds for eligible returns will be issued to the original payment method once the item has been received and inspected. Shipping fees are non-refundable.

Please allow 5–10 business days for the refund to be processed once approved.

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Final Sale Items

Items marked as Final Sale, including promotional or discounted items, are not eligible for return or refund unless they arrive damaged or defective.

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Skin Sensitivity Disclaimer

As every skin type is unique, we recommend reviewing ingredient lists carefully and performing a patch test prior to full use. We are unable to offer refunds for reactions due to individual sensitivity.

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Our Commitment

Your experience matters to us. If something doesn’t feel right, we encourage you to reach out — we’re here to help and will always aim to make things right where possible.