Shipping policy

VIU Skincare – Shipping Policy

We aim to process and ship your order as quickly and carefully as possible.

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Processing Time

Orders are typically processed within 2–4 business days, excluding weekends and holidays. During high-volume periods (launches, promotions), processing times may be slightly extended.

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Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times vary depending on destination and carrier, and are not guaranteed.

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Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

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Domestic Shipping

We currently ship within the United States. If international shipping becomes available, this policy will be updated accordingly.

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Delays & Carrier Issues

VIU Skincare is not responsible for delays caused by the carrier, weather conditions, or incorrect shipping information provided at checkout.

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Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, VIU Skincare is not responsible for lost or stolen packages. We recommend selecting a secure delivery location.

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Incorrect Address

Please ensure your shipping address is accurate at checkout. Orders returned due to incorrect addresses may be subject to additional shipping fees.

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Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you promptly.

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Contact

For shipping-related inquiries, please contact:
viuskincare@gmail.com